New! Gorgeous 2Br | Mission Hill

Positive: Extremely clean. Excellent location.

This unit was clean, modern & conveniently located. However, you expect an expensive rental to work properly, but the array/ongoing nature of problems was unacceptable. We learned the shower needed attention & would be inspected. A 1st & 2nd inspection occurred & we were told not to use the shower. We consented to repair during our stay, but the response was silence & inactivity. The bathroom sinks & other shower drained VERY slowly. Hot/cold was plumbed backwards throughout the unit, even the washer. After several attempts to do laundry, we contacted Healing Homes (HH) & the initial solution didn’t work. Over the course of week 1, 2 different employees came on 3 occasions. Initially we did laundry elsewhere, it eventually started working, but left puddles on the floor. We traveled half-way across the continent & expected our accommodations to support the medical purpose of our trip. Selection criteria included 2 bathrooms & an in-unit washer/dryer. Instead, the 2/2 was actually a 2/1.5, we endured intruders on an almost daily basis for a week & the facility problems were not resolved. We wish this was a "one off," but it's the norm for HH. Our family stayed in a different location managed by HH & the same story played out: multiple visits over days without fixing the problem & silence in between. We cannot recommend this until these problems are resolved. Finally, given the “silence & inactivity," we recommend HH be replaced by a communicative team of problem solvers.