Lux Downtown Flat - Large Open Layout - Fast Wifi

It is in a great location, especially for walking. The biggest issue was they have 8 floors and we were on the 4th. They didn't tell us until the day we arrived that the elevator sometimes doesn’t work. Well it didn’t work at all the entire 3 days we were there. The stairs are circular, so dragging your suitcases up was ridiculous and the walk up and down 2 or three times a day was tough for one of our 70 year olds with a bad foot. They need to be way more forthcoming about the elevator when advertising their rental. Also, they need an instruction list of how the TV works, but better yet they need to invest in a newer smart TV. Also, they have a washer and dryer, butt it would be nice to know the both require 3.25 in QUARTERS for each, which we had to find a bank to get the quarters. Just not enough up front information when booking. Not overly impressed!!!

Great location and super clean.

DO NOT stay here, or anywhere that healinghomes is managing. Go somewhere else, trust me! Positive: We didn't like anything about this property. It was abysmal, from start to finish, including dealing with the "owner" healinghomes and booking.com. Negative: Nowhere on the listing does it say you are on the 4th floor with no lift access. The lift was broken when we arrived, and my father, a 71 year old man with two artificial knees, had to lift his heavy suitcases up 4 flights of spiral staircases to the apartment. This was only explained to us in our check-in email! They deliberately omit this, as no one would book here otherwise. That is fraudulent through omission. Also, we checked the lift, license was expired by over 1 year. This is a health and safety hazard! Someone could get killed if the lifts are not PROPERLY maintained! we have photo evidence. When we got in, 1 toilet was clogged, hot water didn't work, tv didn't work. Took owner over 24 hours for someone to come unclog and clean the toilet. no hot water for almost 48 hours. owner non responsive, refusing to take a phone call to fix the situation. we have photo evidence. Constant back and forth with booking.com who told us to deal with the owners but the owners have a number that doesn't allow in bound calls. They again do this deliberately so they don't have to talk to anyone, as they know they are in the wrong. Also, we checked the fire extinguishers - every single one had a label showing they hadn't been serviced or checked in over 5 years! Yet another terrible health and safety hazard, especially in a tower of apartments! we have photo evidence. We have more issues, however those are the main ones and I think that will do. I highly recommend you do NOT stay here. Spend your hard earned money elsewhere, where it is valued.

Super convenient, cute, easy to get in and out. A little bit of a challenge to get suitcases up the spiral stairs to the 4th floor, but as long as guests know that, you’re good! We would definitely return.

Very disappointing experience. There was no proper follow-up or after-sales service. They promised to get back to me the